Billing & Accounts

How to make a payment?

Whether you subscribe to online billing or not, the fastest and most convenient way to pay your bill is through our site.
This self-serve transaction is only available online.

Online and paper billing FAQs?

Get answers about how long it takes to receive a bill, how to save or print your bill with our app and more!

Understanding bill charges

Want to learn more about common charges found on a Rogers bill? Select a service below to see related questions.

Wireless

Check your network status

Network issues do happen from time to time and your cell phone service may be affected. Find out if there’s a network outage in your area.

Got a text about transferring your phone number?

Rogers will send you a text message if a request is made to transfer or “port” your Rogers wireless number to another carrier.

Device upgrades

All about upgrading your phone, pre-ordering and shipping FAQs.

Home Monitoring

Home Monitoring user guides

Find the right installation guide for your Smart Home Monitoring device, from thermostats to alarms.

Using the Smart Home Monitoring app

The Smart Home Monitoring app makes it easy to monitor and manage your SHM system at any time, from almost anywhere.

Troubleshooting your Touchpad

Learn how to troubleshoot your Smart Home Monitoring Touchpad.

Home Phone

Calling Feature quick codes

Learn these handy quick codes for your Calling Features, like accessing voicemail, assigning a number to Speed Dial and more.

Activate voicemail

Setting up your Home & AwayTM voicemail is quick and easy! Check out our info below to learn how.

Universal Call Blocking FAQs

Here’s everything you need to know about Universal Call Blocking and how it will impact you, including protecting you from unsafe calls.

Trending topics

Change a Wireless voicemail password

We’ve made it easy to update a Wireless voicemail password.

Need help with your Yahoo Mail account?

We’ve got everything you need to know when it comes to creating a new account, changing your password and more.

Self-install Ignite TV

Learn more about our safe, no-contact home delivery and easy installation for your Ignite TV and Internet services.